Open course: Professional Customer Service
Open course for customer service specialists
- Increase sales through better service -
Venue:
Hotel "Vilnius Grand Resort"Teaching methods
Each topic is accompanied by practical tasks, their discussion and real-life examples
Benefits of training
Content of training
- What is great customer service. What makes customers return.
- Analysis of Customer Service Case.
- Active and Passive service. Structure of active customer service talk.
- Conversation opening. How to manage the initiative of the conversation.
- Power of words: which expressions should be avoided and which ones should be used more often.
- Questioning for needs. How to motivate the customer to disclose his needs more openly.
- Finding additional needs for cross selling.
- Effective argumentation. How to present an offer one could hardly refuse.
- Handling the customers' objections. Most common objections and how to handle them effectively.
- Handling price negotiations. Viewing discount request as additional sales opportunity.
- Bank of golden ideas. Overview of the seminar. Action plans.
We will be happy to adapt the training program to the specifics of your company. Contact us to discuss the terms of cooperation.
REGISTRACIJA
REGISTRACIJA
