Open course: Professional Customer Service
Open course for customer service specialists
- Increase sales through better service -
Venue:
Hotel "Vilnius Grand Resort"Teaching methods
Each topic is accompanied by practical tasks, their discussion and real-life examples
Benefits of training
Content of training
- What is great customer service. What makes customers return.
- Analysis of Customer Service Case.
- Active and Passive service. Structure of active customer service talk.
- Conversation opening. How to manage the initiative of the conversation.
- Power of words: which expressions should be avoided and which ones should be used more often.
- Questioning for needs. How to motivate the customer to disclose his needs more openly.
- Finding additional needs for cross selling.
- Effective argumentation. How to present an offer one could hardly refuse.
- Handling the customers' objections. Most common objections and how to handle them effectively.
- Handling price negotiations. Viewing discount request as additional sales opportunity.
- Bank of golden ideas. Overview of the seminar. Action plans.
Participation fee
390 EUR
+ VAT per person340 EUR
+ VAT per person, when registering 3 or more employees from one companyWe will be happy to adapt the training program to the specifics of your company. Contact us to discuss the terms of cooperation.
REGISTRACIJA
REGISTRACIJA
