Open course: Conflict situations and stress management
Open course for those who face and have to manage conflicts with external and internal customers
- Learn to handle conflicts in a positive way -
Venue:
Hotel "Vilnius Grand Resort"Teaching methods
Each topic is accompanied by practical tasks, their discussion and real-life examples.
Benefits of training
Content of training
- What is stress? Positive and negative effects of stress;
- Stress handling mechanism and our possibility to control it. Analysis of specific stressful situations;
- Anatomy of conflict in a nutshell;
- Using the Transactional Analysis model when handling conflict situations;
- Conflict situations management techniques
- The modern times’ stressogen – lack of time. The modern view of time management;
- Handling stress when being criticized. How to criticize and accept criticism constructively. The essential principles and techniques. The proper relation between praise and criticism.
- Current day disbalance between the essential areas of life. The ways to improve the balance between work and personal life.
- The bank of gold ideas.
Participation fee
390 EUR
+ VAT per person340 EUR
+ VAT per person, when registering 3 or more employees from one companyWe will be happy to adapt the training program to the specifics of your company. Contact us to discuss the terms of cooperation.
REGISTRACIJA
REGISTRACIJA
